Terms of Service

Definitions

In these terms and conditions:

• "The Company" refers to INTROVERTS SHOP.
• "Customer" refers to the individual purchasing goods from The Company.
• "Contract" refers to any agreement for the sale of goods by The Company to the Customer.

Payment

All payments must be authorized at the time of order placement. No goods will be dispatched without full payment. Your chosen payment method will be charged immediately upon placing your order.

We utilize Stripe’s secure payment gateway to process transactions. Consequently, we do not access your full payment details, except for the necessary shipping address to fulfill your order. We do not store credit card information nor share customer details with any third parties.

Delivery Time

Orders are dispatched promptly. Shipping is available only to the USA and Canada. Once your order has been dispatched, you will receive an email notification.

Estimated delivery times are as follows:

• USA Customers: 3-5 working days after dispatch.
• Canada Customers: 5-7 working days after dispatch.

Import Duties and Taxes

For Canadian orders, the Customer is responsible for any import duties and taxes. Some orders may experience customs delays, which are beyond our control. We recommend contacting your local customs office for additional information.

Claims

Claims arising from damage, delay, or partial loss of goods in transit must be made in writing to INTROVERTS SHOP within seven working days of delivery. We must be given a reasonable opportunity to investigate any claim. If requested, the Customer should promptly return the goods and packaging to INTROVERTS SHOP for examination.

Liability

If the Customer establishes that goods have not been delivered, have been delivered damaged, or are incorrect in quantity, INTROVERTS SHOP may, at its discretion, replace the goods or issue a credit equivalent to their invoice value. For defective goods, we will offer a replacement or a credit for their invoice value. In all cases, INTROVERTS SHOP's liability shall not exceed the invoice value of the goods.

Returns

INTROVERTS SHOP offers a 90-day returns policy from the date of receipt. Refunds will exclude postage costs unless the error originated from us.

Privacy Policy

We are committed to protecting your privacy. Please review our full Privacy Policy.

Product Specifications

INTROVERTS SHOP reserves the right to alter product specifications, including slight variations in color, shade, and size. These changes will not affect the Customer’s statutory rights.