FAQ
Orders
Was my order shipped?
Click here to view your orders and their statuses.
How do I change quantities or cancel an item in my order?
If you need to change or cancel your order, please email us at hey@introverts.art.
How do I track my order?
If you provided us with an email address, you will receive an email from our courier company once your item has been dispatched. You will then be able to track your parcel.
My order never arrived.
Please be aware that it can take 3-5 working days before an order is dispatched. If you have not received your order after this time, please email us at hey@introverts.art, and we will investigate the whereabouts of your order.
An item is missing from my shipment.
While we take every care to ensure that every order is carefully packed, items can sometimes be missed from an order. If you find that you are missing an item, please contact us immediately at hey@introverts.art, and we will make sure to rectify the situation.
My Account
How do I create an account?
Simply click here to register for an account.
How do I edit my account information?
To view your account information, click on the “My Account” link on the top menu. You can then edit your profile, addresses, and view your order history.
How much does delivery cost?
We offer free delivery on orders of 3 items or more.
I forgot my password.
You can reset your password by entering your email address on this page: Password Recovery. You will then be sent an email with a link to create a new password.
How do I return my product?
For more information on how to return a product, please click here: Returns & Refunds.
International Shipping
Do you ship to my country?
We currently only deliver to addresses in the USA and Canada. Other countries will come soon!
What are my payment choices?
We use Stripe to process online payments, so you can pay with a credit or debit card.
Security
We secure our site with an SSL certificate, so all communication between you and our site is encrypted and secure.
Pricing and Billing
I need a copy of my receipt/invoice.
You can download a PDF of any order invoice at any time by viewing the order on your orders page.
Contact Us
For any other queries, please feel free to contact us via email at hey@introverts.art.